We were out of town when we learned we had an excess use of water. Family checked and found our lower level covered in water. Thank goodness SERVPRO was called. Our local manager Scott took control of the situation, connected with us in Florida and made all the "paperwork" easy with simple electronic E-sign process that allowed them to complete the work needed without delay. They were on site even before the necessary forms were completed. We did nothing but be thankful for SERVPRO. James, the person who did the on-site cleanup was excellent. When we were able to return home, we found the house in excellent condition, all dry and equipment removing the remaining moisture. Multiple large rugs and smaller ones were removed and sent to be cleaned. They left equipment until we could return home after and emergency plumber stopped the water flow, and we could get our usual plumber over to repair the cause problem. Everyone was polite, concerned and able to make decisions in our absence. All my wife and I can say is: "Thank you very much, SERVPRO and especially Scott, James and the receptionist whose name we fail to remember. All three performed in a manner above the "expected" contractor. All of you - "FIVE STARS"!

Everyone is very kind, knowledgeable, and they have an amazing work ethic. We are pleased with the response and service we received. Prompt service and excellent clean-up. Thank you for all you did! would trust them to work in my home or office and recommend them to all of my friends and family!

Scott saved the day by getting a crew to us at the last minute. The crew was professional and thorough and did an awesome job! We are clients for life! Go ahead and call Scott and tell him Janene sent you.

What a fantastic experience! Would recommend to anyone!! Friendliest staff!!

Great company. We had a water leak from our fridge that affected half the house. We didn't know about it until water squished up from our hardwood floors. SERVPRO of McMinn, Monroe, and Polk Counties came in and did a great job getting our home back to being livable again. 

SERVPRO of McMinn, Monroe, and Polk Counties arrived in the nick of time. It was just a few days before Thanksgiving when our pipe burst in our upstairs bathroom. It was awful! Water was everywhere, and we really didn't know what to do. Our agent recommended we call SERVPRO of McMinn, Monore, and Polk Counties, and I'm so glad we did. Dana and John were kind and explained things for us, then were extremely efficient in their work. They had all of the water removed, sprayed for mold just in case, and explained what would happen next with the reconstruction. Our bathroom wasn't ready by Thanksgiving, but our home was dry and cozy, and the damage was minimal because they arrived so quickly. We will always be grateful for that. 

I want to thank your company, SERVPRO of McMinn, Monroe, and Polk Counties, for all your help on June 21, 2017 and several days after. We had a pipe break in our basement and approximately 8,000 gallons of water flooded what we had recently remodeled. It was heartbreaking to see all of my husband's hard work go down the tubes, But SERVPRO's employees were so compassionate and understanding that it eased our pain somewhat. They got to work immediately removing floor covering and had over 30 pieces of equipment running in no time to dry everything up after removing most of the water. They were constantly in touch with us for several days concerning our misfortune and returned to check on everything, then in about 4 days they removed all the equipment and left, however, made sure we had phone numbers to get in touch in case of any unexpected happenings. 

Our area is so fortunate to have a company that will rush to your side when situations arise that are so devastating to a family. We will always be grateful to each and every one we interacted with at your company and know who to call if there is a next time.